Refund Policy
60-Night Happiness Guarantee — We stand behind every order
Our 60-Night Happiness Guarantee
Here at LÜM, we stand by our product. That is why we offer our 60-Night Happiness Guarantee. If by chance you are not satisfied with your LÜM product within the first 60 nights of delivery, let us know via email or phone and we will make it right — full refund, no hassle, and we cover the return shipping for you.
Contact us: hi@lum-naturals.com | (213) 347-4844
Guarantee Details
- The 60-night period begins from your date of delivery
- Product may be opened or unopened to receive a refund
- Applies to first-time orders on an account
- Free return shipping — we provide a prepaid return label at no charge
How to Request a Refund
- Contact us at hi@lum-naturals.com or (213) 347-4844 within 60 nights of your delivery date
- Provide your order number and reason for return
- We will email you a prepaid return shipping label — return shipping is on us
- Ship the product back using the provided label. Please use a carrier that provides tracking.
- Once received, your refund will be processed within 3–5 business days
Return Address
7365 Mission Gorge Rd Ste B
San Diego, CA 92120
What's Not Covered
- Orders more than 60 nights from the date of delivery
- Items not purchased directly from our website
Questions?
Contact our support team at hi@lum-naturals.com or call (213) 347-4844. We're happy to help.