Refund Policy
60-Night Happiness Guarantee — We stand behind every order
Our 60-Night Happiness Guarantee
Here at LÜM, we stand by our product. That is why we offer our 60-Night Happiness Guarantee. If by chance you are not satisfied with your LÜM product within the first 60 nights of delivery, let us know via email or phone and we will make it right.
Contact us: hi@lum-naturals.com | (213) 347-4844
Guarantee Details
- The 60-night period begins from your date of delivery
- Product may be opened or unopened to receive a refund
- Applies to first-time orders on an account
Subscription Orders
Our 60-Night Happiness Guarantee above applies to your first order. If you subscribe to LÜM N3 Complex Deep Sleep Gummies, your subscription bills $49.99 (USD) every 4 weeks (28 days), automatically, on a recurring basis, and auto-renews until you cancel.
- You may cancel your subscription at any time, before your next 4-week billing date, at no charge
- Once a subscription renewal has been billed and shipped, it is not covered by the 60-Night Happiness Guarantee (see "What's Not Covered" below)
- To cancel: visit our Manage Subscription page, email hi@lum-naturals.com, or call (213) 347-4844
- Cancellations must be received before your next 4-week billing date to avoid being charged for the next shipment
Returns
To start a return or request a refund, please get in touch with our team first — email hi@lum-naturals.com, call (213) 347-4844, or visit our Contact Us page. We'll review your order and walk you through the next steps.
What's Not Covered
- Orders more than 60 nights from the date of delivery
- Items not purchased directly from our website
Need Help With Your Order?
Contact our support team at hi@lum-naturals.com or call (213) 347-4844. We're happy to help.