Accessibility Statement
Effective Date: January 1, 2026 | Last Updated: May 2026
Lum Naturals ("LÜM") is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards.
Our Commitment
LÜM is committed to making our website, www.lum-naturals.com, accessible to the broadest possible audience, including individuals with visual, auditory, cognitive, and motor impairments. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C).
Current Status
We are actively working toward WCAG 2.1 AA compliance across all pages of this website. Our ongoing efforts include:
- Ensuring all images have descriptive alternative text
- Maintaining proper heading hierarchy throughout all pages
- Ensuring color contrast ratios meet the AA standard (minimum 4.5:1 for normal text)
- Making all functionality accessible via keyboard navigation
- Providing visible focus indicators for all interactive elements
- Ensuring all forms have properly associated labels
- Avoiding content that flashes more than three times per second
- Providing skip navigation links for screen reader users
Known Limitations
While we strive to adhere to WCAG 2.1 AA guidelines, some areas of our website may not yet fully conform. We are working to identify and remediate these issues on an ongoing basis. If you encounter a specific barrier, please contact us so we can address it directly.
Third-Party Content
Our website may include content provided by third-party services (such as embedded videos, payment processors, or social media widgets). While we work with third-party vendors who share our commitment to accessibility, we cannot guarantee that all third-party content meets WCAG 2.1 AA standards.
Assistive Technologies
This website is designed to be compatible with the following assistive technologies:
- Screen readers (including NVDA, JAWS, VoiceOver, and TalkBack)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
Feedback & Contact
We welcome your feedback on the accessibility of LÜM's website. If you experience any accessibility barriers, have difficulty accessing any part of our website, or would like to request content in an alternative format, please contact our accessibility team:
Accessibility Support
Email: hi@lum-naturals.com
General Support: hi@lum-naturals.com
Phone: (213) 347-4844
Mailing Address: Lum Naturals, 1001 S. Main St. STE 600, Kalispell, MT 59901
We aim to respond to accessibility feedback within 5 business days.
Enforcement
If you are not satisfied with our response to your accessibility concern, you may contact the relevant authority in your jurisdiction. In the United States, you may file a complaint with the U.S. Department of Justice, Civil Rights Division, or contact the Equal Employment Opportunity Commission (EEOC) if the issue relates to employment.
Updates to This Statement
This accessibility statement was last reviewed in May 2026. We review and update this statement annually, or whenever significant changes are made to our website.